Tag: Spain

Hoteliers’ associations in Benidorm and Gran Canaria have complained about “clear abuse” by British law firms who approach holidaymakers promising “to get them their money back for their holidays” on a “no win, no fee” basis.

According to reports over the summer, mobile ‘help centres’ have appeared in areas popular with UK tourists that encourage them to make compensation claims for complaints such as sickness or poor quality.

European package holiday legislation makes tour operators responsible for compensating passengers if anything goes wrong on holiday, however these amounts are normally taken off the money paid to hoteliers as part of their contract.
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